Online Catering Orders
VeriCool/SwiftOrder is Priory's online catering pre-order system which allows parents/pupils and staff to pre-order break and lunchtime food and drink with the option to Eat In or Take Away.
The process is simple:
- Parents, pupils and staff will be able to login to the web portal at https://penworthampreorder.swift-order.co.uk. You will be able to do this on your device and pre-order food for any given day or a number of days up to a week in advance.
- You can check your catering balance to ensure that you have sufficient funds to pre-order food. Orders cannot be placed without sufficient balance on the account.
- To ensure that you have sufficient funds to pay for food, parents and staff will need to top up accounts via SCOPay, our online payments system.
- You will be able to review all purchased transactions as well as what has been pre-ordered, but significantly your child can choose what they want to order.
User Guide and Video
The VeriCool system is very simple to use. Below is a short user guide and talk-through video showing you how to set up an account and navigate the pre-ordering portal.
User Guide - Online Catering Pre Order System
This video talks through how to set up an account, login and place an order.
Frequently Asked Questions
How do I set up a VeriCool account and place an order?
Go to https://penworthampreorder.swift-order.co.uk and use your child’s access code to set up an account. Please note that you need to use a PC or laptop to set up your account however you will be able to place orders via mobile devices.
Parents/carers with multiple students must use a separate email address for each student. Pupils can use their school email address if they wish. The password you create in VeriCool doesn’t have to be the same one that your child uses to access their school emails. The password will only be for online ordering and does not affect their email account in school. Please bear in mind that if you wish to reset your password then the reset email will go to their school account.
Once your account has been set up you will log in using your email address and chosen password.
New intake Year 7 pupils, mid-year starters and new staff will receive their access code and set up instructions within their first few days of joining Priory.
Can I use my mobile phone or tablet to place an order?
Yes! Although you will have to use the website until the app is available. Go to https://penworthampreorder.swift-order.co.uk/
Pupils can also use school computers at break and lunch and they can place orders for up to one week at a time. Please ask a member of staff for access to a computer room. Your child will need to know what email address and password you would like them to use. They can use their school email address if you wish, and you can choose a different password just for this system.
We are expecting the app to be available later in the year.
Does this work in any browser?
Yes, all the major browsers such as Chrome, Internet Explorer, Firefox and Safari.
I’m having issues setting this up for a sibling. What should I do?
VeriCool doesn’t allow you to add more than one child to an account, like other software we use such as SCOPay. We are hoping that this will be resolved when the App becomes available later in the year.
In the meantime, please set up a separate account and have a unique email address for each child. You can use your child’s Priory email address if you wish.
When is the cut-off time for placing orders each day?
The deadline for ordering food for that day is 11.59pm the evening before for both break and lunch. You can pre-order food for any given day or a number of days up to a week in advance. There will be a limited supply of sandwiches for pupils that haven't pre-ordered available to purchase from either the Key Stage 3 or Key Stage 4 dining rooms, along with a wide range of drinks and snacks. Fingerprint identification will be used to charge your account in this case.
What about pupils who receive Free School Meals (FSM)?
Pupils entitled to FSM will need to order on the system too and their choice of food/drink will be taken from their daily allowance of £2.80. Their allowance can now be used at break and/or lunchtime. Any leftover balance cannot be carried over to the next day.
How will my child get their food?
Take Away orders will be delivered at break and lunchtime to the designated year group dining areas for pupils to collect - Year 7 The Hex, Year 8 The Auditorio, Year 9 Humanities, Year 10 & 11 The Key Stage 4 Dining Room. Eat In orders will be available from the Key Stage 3 dining room for pupils in Years 7, 8 & 9, and the Key Stage 4 dining room for pupils in Years 10 & 11.
How do I add money to the account?
Catering accounts must be topped up online via SCOPay at www.scopay.com/priory. We cannot accept cash in school and there is no facility to top up with cash as previously done.
Current pupils should already have a SCOPay account. If you don’t have an account, please email the Finance Officer, Mrs Cookson, to request at code - email@example.com. Year 7 pupils and other new starters will receive their login code for SCOPay within their first few days of joining Priory.
Is there an App?
This is currently in development and will be available later in the year.
The set-up portal code I was given doesn’t work, what should I do?
Please email firstname.lastname@example.org stating the school name, your child’s name, form and year group so that they can arrange for a new code to be issued to you. Alternatively please contact school directly at email@example.com letting us know your child's details as above and we will liaise with VeriCool on your behalf.
I’m panicking, I’m having issues with VeriCool and can’t set up an account or place an order. What shall I do?
Email firstname.lastname@example.org or contact reception to let us know and we will try to resolve the issue for you and pass a food order to the catering team for that day. In the meantime, you may prefer to provide your child with a packed lunch. Please also ensure that SCOPay has dinner money credit. Pupils who are entitled to Free School Meals and have not been able to place an order will receive a grab bag.
What is the Free School Meal daily allowance?
The daily allowance is £2.80 and you can place the orders in advance. Please note, any unspent daily allowance cannot be carried forward to the next day.
My child is entitled to Free School Meals. I want to order food that takes them over their daily allowance, can I do this?
You can top up your child’s credit via SCOPay at www.scopay.com/priory. All parents should have a SCOPay account. If you need a reminder of your set-up code, please contact the Finance Officer, Mrs Cookson, at email@example.com.
Please note, any unspent daily FSM allowance cannot be not carried over to the next day. Top up funds will carry over.
Why is something is greyed out?
When items are grey, you may have missed the cut-off time for that day’s orders (11.59pm the evening before), the item is either not on the menu that day or it has now sold out.
Can I cancel an order once it has been placed?
Yes you can, although the cut off time is 11.59pm the night before. Users can cancel advance orders by clicking on the red 'refund' button at the left of each item. If a child is not in school for any reason, then it is the parents responsibility to cancel any advance orders or they will still be charged. Please note that users cannot refund/cancel that day's order so if a child is not in school please email firstname.lastname@example.org before 9am and we will cancel the order for you. Refunds cannot be issued retrospectively.
I’ve ordered my child’s meals for the week but he’s been off sick the past few days, can I get a refund?
My child wants to Eat In but his/her friends order Take Away, can they eat together?
Pupils who have ordered a plated meal must eat it in the dining room. However if friends have brought a packed lunch or have ordered Take Away food, they can eat in the dining rooms with you.
What's available if I've forgotten to order my lunch?
Breaks: Drinks, yoghurts, fruit, cereal bars (no hot food, no sandwiches)
Lunch: Drinks, yoghurts, fruit, a range of sandwiches, plus cakes and popcorn. (no hot food)
No cash is required as fingerprint identification is used to charge your account. If you have no credit, please see your Head of Year or the Pastoral team for support.
What if I have another question?
If you have any further queries, please email email@example.com and we will support you as much as we can.
The cut-off time for online catering orders via Vericool/SwiftOrder is changing. After Easter, orders must be placed by 11.59pm the night before.
VeriCool is Priory's new online catering pre-order system which allows parents, pupils and staff to pre-order break and lunchtime food and drink and have them delivered to their year group bubbles.